Reference

How ceri124 Handles Your Personal Information

Your account data, e-wallet details and session activity are handled with a clear purpose — to keep your ceri124 account running securely and to process transactions like DANA, OVO and GoPay deposits accurately.

Account data protectionDANA, OVO, GoPay transaction privacyYour right to access your dataClear data retention rulesIndonesia-eligible policy scope
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ceri124 How ceri124 Handles Your Personal Information
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We approach data security in layers — encryption, access controls and session monitoring work together to keep your account safe. Cookie use, data retention and the security measures we apply are described here so you know exactly what is in place.

Cookies and Session Tracking

We use session cookies to keep you logged in and functional cookies to remember your preferred payment method, such as DANA or OVO. You can manage cookie preferences in your browser settings.

Data Retention Periods

Account and transaction data is kept for as long as your account is active, plus any period required by applicable financial or legal rules in your region. Closed accounts follow a defined deletion timeline.

Account Security Measures

Login events trigger OTP verification to your registered number. Unusual session activity — such as a new device or location — prompts an additional identity check before access is granted.

Who Can Access Your Records

Only authorised ceri124 personnel with a specific operational need can access your account records. No third party receives your data without legal obligation or your explicit consent.

REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you want to access, update or remove your personal data, our account support team handles privacy requests directly. You can reach us through live chat, email or the in-account help centre — responses cover account data queries, e-wallet record requests and consent withdrawal. Players in Bandung and across Indonesia submit requests through the same channels with equal priority.

Team online

Live Chat Support

Start a live chat from your account dashboard to raise a data access or deletion request. Our team will confirm receipt and follow up with next steps.

Email Privacy Request

Send a written request to our support email for formal data queries, including account record exports or consent withdrawal for marketing communications.

In-Account Help Centre

Navigate to Help inside your account, select the Privacy category, and submit your request directly — useful for quick updates to contact details or wallet preferences.

Frequently Asked Questions About Your Privacy

Here are the questions we hear most often about how we handle personal data, what rights you have, and how to act on them. If your question is not covered here, the support channels above connect you directly to the team.

We collect your name, contact information, device identifiers and the transaction records linked to your e-wallet — DANA, OVO or GoPay — needed to verify your account and process payments accurately.

Yes. Submit a data access request via live chat or email and we will provide a summary of the account and transaction records we hold, subject to identity verification before we release anything.

Go to your account settings, find the communication preferences section, and toggle off promotional messages. You can also request this through the in-account Help Centre under the Privacy category.

We do not sell your data. We share it only where required by law or with payment processors — such as the rails that handle DANA and GoPay transactions — strictly to complete your transactions.

After account closure, we retain data for the period required by applicable financial and legal rules in your region. Once that period ends, your records are deleted from active systems.

A new device triggers an OTP verification step before your session continues. The new device identifier is logged for security purposes and associated with your account for future access monitoring.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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